Help
Quick answers to the most common problems. Still stuck? Email support and include what you were doing, the site address and any code shown on screen.
My WordPress site will not connect
Open Connected Sites and press Check connection. It tells you exactly which step fails and how to fix it.
Application passwords need an HTTPS site and WordPress 5.6 or newer. Security plugins (Wordfence, iThemes, All In One Security) and firewalls (Cloudflare) can block the WordPress API: allow requests to /wp-json/.
Connect with an Administrator or Editor account; Authors cannot publish to every category.
It says the connection needs to be redone
The application password was removed or the user was deleted in WordPress. Press Reconnect on the site card and approve again. Your articles are kept.
A scheduled post did not publish
Open Scheduled Posts. A failed post shows the reason and a Retry button. Posts are retried three times before they are marked failed.
If many posts are late, tell us: the scheduler may need attention.
I did not get the confirmation email
Look in spam, then press "Send a new email" on the confirmation page. You can request up to three per hour. Publishing and AI features unlock after you confirm.
Index Monitor says my site is not verified
Open Index Monitor, connect your Google account and press Verify. We add the verification tag for you. If it keeps failing, install the Articlu Connector plugin from Connected Sites.
How do I delete my account or download my data?
Settings > Your data (download) and Settings > Delete account. Deleting is permanent.